Genphoto_Power lines

 Nearly 1,250 local Consumers Energy customers lost power Sunday, July 26.

 Consumers Energy reported that an underground electric line failure initially caused an interruption in electric service for about 1,245 customers in the Fenton area at 11:40 a.m. Sunday, July 26. The affected

customers are served by the Steel Substation.

 Terry DeDoes, senior public information officer for Consumers Energy, said crews were able to restore 659 of those customers by about 9:10 p.m. Sunday, July 26.

 Crews continued to work to restore the final 623 customers by 3 p.m., Monday, July 27.

(1) comment

jonwd

Power was not restored for the remaining customers until nearly 11:00pm Monday (not 3:00pm as the story says).

This was the first time I have ever been disappointed by Consumers Energy's response to an outage. They gave 13! different estimated restoration times and claimed 4 separate times that my power had been restored when it had not. Considering they had virtually no other outages at the time, I would have expected a more aggressive response.

Fortunately, the Michigan Public Service Commission requires utility providers to grant a $25 credit for outages lasting longer than 16 hours during normal conditions. Submit your outage credit claim on their site:

https://www.consumersenergy.com/outages/outage-credit

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