Peabody Insurance Agency has announced the promotion of Donna Lyons, CISR Elite, CIC to operations manager. Lyons joined the company six years ago and has advanced through progressively more responsible positions within the Personal Lines Department. She has played an instrumental role in making Peabody Insurance a 100 Best Practice Agency by writing procedures that streamlined operations and productivity, hiring new employees and by exhibiting exceptional customer service. Lyons brings a wealth of experience, knowledge and leadership to the commercial and personal lines departments and will be a key part of their management team. Peabody Insurance agency is excited for Lyons in her new role as operations manager and they ask that you join them in welcoming Lyons to operations and congratulating her on her promotion.